PEACE OF MIND

Return & Refund Policy

Everything you need to know regarding digital proof approvals, custom apparel returns, and our defect guarantee.

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Proof Approval First

100% Digital Proof Verification

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Quality Guarantee

Coverage for Garment or Stitch Defects

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Dedicated Support

Fast Resolution Within 1 Business Day

01. CUSTOM EMBROIDERY POLICY

Custom & Customized Goods

Because all garments are custom embroidered to order based on customer-approved digital proofs, unaltered or non-defective customized items cannot be returned for a cash refund or exchange once produced. We require proof approval prior to production to ensure thread colors, placement, and sizing match your expectations exactly.

02. DEFECTS & QUALITY GUARANTEE

What Is Covered

We take pride in high-density stitching and rigorous quality control. If your order arrives with a manufacturing defect, embroidery error, or incorrect item, we will make it right immediately at no additional cost to you.

Embroidery Errors

Discrepancies that differ significantly from your approved digital proof (e.g., incorrect thread colors or wrong placement).

Garment Defects

Manufacturing flaws present on the blank garment prior to embroidery, such as tears, holes, or broken zippers.

Incorrect Items or Quantities

Receiving a different size, color, or quantity than specified in your confirmed order details.

03. CLAIM PROCESS

How to Submit a Claim

If you encounter an issue with your delivered order, please notify our support team within 7 business days of delivery by following these steps:

Step 1 Email Support

Contact our support email with your order number and a brief description of the issue.

Step 2 Attach Photos

Provide clear photos showing the garment defect or embroidery variance alongside your order tag.

Step 3 Fast Replacement or Credit

Once verified, we will expedite a replacement run or issue a store credit/refund for the affected units.

04. ORDER CANCELLATIONS

Pre-Production Cancellations

Orders may be canceled for a full refund at any point before artwork proof approval. Once a digital proof has been approved and production/digitizing has begun, order cancellations are subject to a digitizing fee or blank restocking charge if blanks have already been staged.